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Free shipping worldwide | 30-Day free returns

    FAQs

    What currency are the prices do I see in the site? 

    The currency is displayed according to your country but all the orders are processed in US dollars.

    I just placed an order, when will it ship?

    We try our best to ship items as fast as we can. Please allow 1-3 days for processing time. Average shipping times are 6-14 business days.

    Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at wecare@tweepaws.com

    I don't like  my order, can it be returned? What if there is an issue?

    We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include name and order number on the returned parcels.You will be notified about the address you should send the returned product.

    Please note If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.

    Can I cancel my order?

    You are able to cancel your order with no penalty but you must cancel your order before it ships.

    I have entered an incorrect address what do I do now?

    If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at wecare@tweepaws.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

    How long does shipping take?

    Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 6-14 business days.

    I have a question that wasn't answered, can you please help?

    Absolutely! We are here to help. Please send us an email to wecare@tweepaws.com. We will be happy to help you in any way we can.

    We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly.

    Many thanks from Twee Paws team!

    Our Guarantee

    We truly believe we sell great products for your pets and we want to make sure we back that up with a risk-free 30-day Guarantee.

    We want you to feel confident buying at Twee Paws with absolutely no risk.

    Join the Twee Paws family today!

    Please Contact us if you need assistance.